Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d

Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th