A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneu

Hotel Operations Management, second edition, describes in great detail exactly what a general manager of a full-service hotel must know to be successful. Comple

Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internatio

This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is exami