Mediating Interpersonal Conflicts

Download or read book Mediating Interpersonal Conflicts written by Mark S. Umbreit and published by Wipf and Stock Publishers. This book was released on 2006-08-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. 'Mediating Interpersonal Conflicts' is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls a journey of the heart through a humanistic mediation model that addresses the emotional context of the conflict.