Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System
| Author | : Michael Johnson & Andres Gustafsson |
| Publisher | : John Wiley & Sons |
| Total Pages | : 240 |
| Release | : 2006-09 |
| ISBN-13 | : 8126509392 |
| ISBN-10 | : 9788126509393 |
| Rating | : 4/5 (93 Downloads) |
Book Synopsis Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by : Michael Johnson & Andres Gustafsson
Download or read book Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System written by Michael Johnson & Andres Gustafsson and published by John Wiley & Sons. This book was released on 2006-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:
