An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operat

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in tra

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels a

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A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and f