Driving Networked Service Productivity

Download or read book Driving Networked Service Productivity written by Christofer F. Daiberl and published by Springer Nature. This book was released on 2020-03-02 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.