For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and succ

"ARE YOU TIRED OF PEOPLE TELLING YOU, 'YOU'RE BEING TOO SENSITIVE'?" This book will teach you 6 simple, straight-forward, easy-to-follow steps for dealing with

You're no idiot, of course. You know it's unhealthy to obsess about a waiter's insulting remarks, and you're tired of hearing your 'best friend' remind you of y