Controlling the Costs of Conflict

Download or read book Controlling the Costs of Conflict written by Karl A. Slaikeu and published by John Wiley & Sons. This book was released on 2012-07-16 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.