This book provides user studies and theories related to user-centered technology design processes for e-government projects. The book mainly discusses inherent

The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It

"This book provides special attention to the most successful practices for implementing e-government technologies, highlighting the benefits of well designed sy

This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; the

Over the past few years, e-government has been rapidly changing the way governmental services are provided to citizens and businesses. These services improve bu