Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively comm

The basic question to which this book is addressed is not how to eliminate or prevent conflict but rather how to make it productive, or minimally, how to preven

Conflict Management and Resolution provides students with an overview of the main theories of conflict management and conflict resolution, and will equip them t

Written as an introductory text, this book provides--in simple language--succinct definitions of the terms used in conflict resolution, explains the ideas behin