This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre

"Many people and organizations do not understand what organizational ombuds are and how they work. They want to know what value these programs really add, and t

New ways of managing conflict are important features of work & employment in organizations. World's leading scholars examine range of innovative alternative dis

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.