To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business inv

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business inv

"This book provides evidence-based insights into the management and contribution of IT in organizations, to offer practical advice & solutions, models and tools

This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented t

Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financi