Good performance measurement frameworks show taxpayers what they are getting for their money and enable the Government to assess whether it is achieving its key

Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so

The U.S. Department of Health and Human Services is carrying out an ambitious new program to assure that funds for public health programs are spent as effective

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate pr