A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and f

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in tra

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to c

Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly