The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing a

Making Sense of Messages, now in its second edition, retains the apprenticeship approach which facilitates effectively learning the complex content and skills o

Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reali

Words are everywhere-- on labels, magazines, sign posts, t-shirts-- everywhere. And as much as David Chance would like to hide from them, he can't. Words keep l