This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service mana

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years t