ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such

A professional technical roadmap to investigating, evaluating, implementing and capitalising on the International Organization for Standardization ISO 9000 qual

A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once aga

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is