Exceeding Customer Expectations
| Author | : Kirk Kazanjian |
| Publisher | : Broadway Business |
| Total Pages | : 233 |
| Release | : 2007-01 |
| ISBN-13 | : 9780385518321 |
| ISBN-10 | : 0385518323 |
| Rating | : 4/5 (23 Downloads) |
Book Synopsis Exceeding Customer Expectations by : Kirk Kazanjian
Download or read book Exceeding Customer Expectations written by Kirk Kazanjian and published by Broadway Business. This book was released on 2007-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.
