Employee Satisfaction Through Performance Improvement

Download or read book Employee Satisfaction Through Performance Improvement written by Jennifer Young and published by . This book was released on 2013 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating a culture of satisfied employees can be obtained by seeking practices of proven successes with performance improvement. One practice to improve employee satisfaction is to adapt the Baptist Health Care's (BHC) Journey to Excellence. Samaritan Medical Center (SMC) adapted the Baptist Journey to Excellence several years ago and SMC has made significant improvements. This project utilized a literature review to identify the success of performance improvement measures and employee satisfaction. A comparative analysis between SMC and BHC was also completed to show what best practices were implemented by Samaritan. The goal of this project was to identify how well Samaritan is doing with employee satisfaction after integrating the Baptist Journey to Excellence. Employee Satisfaction Survey data was provided by the Human Resource department at Samaritan Medical Center and the Baptist Health Care data was collected from literature review sources. Various conclusions noted were that implementing the Baptist model will increase employee satisfaction when the components of accountability, communication, and trust are all addressed. Keywords: Health Care Administration, Dr. Gail Young, Best Practices in Health Care