The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a R

Design for Six Sigma (DFSS) is an innovative continuous improvement methodology for designing new products, processes, and services by integrating Lean and Six

Six Sigma provides an overarching concept, methodology and the tools to improve quality and customer satisfaction, thereby increasing profitability. This book m

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are,

Design for Lean Six Sigmais the only book that employs a "road-map" approach to DFSS, which allows corporate management to understand where they are in the proc