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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an exc
Strategic Customer Service
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
Customer Care
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This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying you
Quest for the Best
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations