This new book offers a timely and lively appraisal of the concept of communicative repertoires, resources we use to express who we are when in dialogue with oth

Allens proven ability and flare for presenting complex and oftentimes sensitive topics in nonthreatening ways carry over in the latest edition of Difference Mat

The first and only guide to diagnosing and dealing with the hidden or covert factors that can ruin even the most meticulously planned change processes. Organiza