Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c

This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c

Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.