How to build a Total Quality Culture through empowering decision-making, promoting ethics, and leadership.

Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to

This text tackles the key issues of total quality management, supply chain management and knowledge management, demonstrating their significance as strategic co

A year’s worth of management wisdom, all in one place. We’ve combed through ideas, insights, and best practices from the past year of Harvard Business Revie

This open access volume raises awareness of the histories, geographies, and practices of universities and analyzes their role as key actors in today's global kn