"In our global society, challenging conflicts abound in personal, business, government, and international settings. Many of these conflicts are complicated by l

Cultural differences among members of any group-be it a multinational business team or an international family-are frequently the source of misunderstanding and

Bridging Troubled Waters is about a robust and holistic approach to resolving conflict. It begins where much of the currently accepted theory and practice in th

“If you fear that cultural, political, and class differences are tearing America apart, read this important book.” —Jonathan Haidt, Ph.D., author of The R

This fourth edition builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. It brings a strong