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Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compe
Beyond the Ultimate Question
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Beyond the Obvious
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The Killer Questions Your Company Should Be Asking Generating and executing great ideas is the key to staying ahead in a rapidly changing world. It seems so bas
The Ultimate Question 2.0 (Revised and Expanded Edition)
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In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you re
Before and Beyond the 'Big Society'
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John Milbank's theology has shaped much modern political thinking both within and without the Church. In Before and Beyond the 'Big Society', Joseph Forde prese