How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu

This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "pub

The Performing Art of Therapy explores the myriad ways in which acting techniques can enhance the craft of psychotherapy. The book shows how, by understanding t