Reference and information services are more important than ever for today’s young people. By analyzing key features of reference and information services to y

The purpose of this book is to focus on current reference service practices, policies, and procedures in order to identify problems, deficiencies, and barriers.

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i

From the ongoing flood of misinformation to the swift changes occasioned by the pandemic, a myriad of factors is spurring our profession to rethink reference se