This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and fl

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo

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This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred a