Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human

Hospitality Experience offers students an exciting introduction to key aspects of hospitality management. The authors provide a refreshing focus on how hospital

"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s ec

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus

Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of s