John R. Shoup and Susan Clark Studer explore the rules and patterns that govern complex systems that, when properly understood and applied, result in more effec

"Shoup and Studer provide a fresh perspective on complexity theory, allowing the reader to better understand and anticipate the challenges all twenty-first cent

Few organizations realize a return on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next l

Tame the Chaos introduces the reader to a revolutionary strategy and planning process. This groundbreaking model represents the first time the powerful aspects