From INSIGHTS ON LEADERSHIP . . . Robert K. Greenleaf from "The Servant as Leader" "The servant-leader is servant first. Becoming a servant-leader begins with t

This provocative and readable discussion of leadership in higher education argues that leadership is essentially an act of service; that the more responsible th

SERVANT LEADERSHIP FOR HIGHER EDUCATION "Given the myriad of complex problems facing higher education, it is difficult to imagine that an administrator at any l

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas agai

The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for e