Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures th

The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and

The new edition of the bestselling guide on creating and using key performance indicators—offers significant new and revised content Key Performance Indicator

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impa