With rapidly rising healthcare costs directly impacting the economy and quality of life, resolving improvement challenges in areas such as safety, effectiveness

Described in the New York Times as “an astonishingly clear ‘user’s manual’ that explains our health care system and the policies that will change it,”

This edited volume captures and communicates the best thinking on how to improve healthcare by improving the delivery of services -- providing care when and whe

The anthrax incidents following the 9/11 terrorist attacks put the spotlight on the nation's public health agencies, placing it under an unprecedented scrutiny

From the Preface: Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, suppl