While hospitals can learn from other industries, they cannot be improved or run like factories. With work that is more individualized than standardized, and lim

Our nation's capacity to care is becoming increasingly stressed as an aging and increasingly unhealthy population collides with a relative reduction in the numb

Although much has been achieved in care coordination and accountable care, healthcare leaders need additional, game-changing innovations to deal with constraint

In both rich and poor nations, public resources for health care are inadequate to meet demand. Policy makers and health care providers must determine how to pro

From the Preface: Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, suppl