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Type: BOOK - Published: 2021-01-20 - Publisher: Springer Nature
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.
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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
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Type: BOOK - Published: 2018-10-19 - Publisher: Emerald Group Publishing
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses th