The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same ti

This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help read

An easy and practical book for legal professionals or anyone else disputing with someone with a high-conflict personality.

Provides answers for keeping everyday problems in the workplace, family or neighborhood from becoming "high-conflict" disputes.

The National Institute of Mental Health calls anxiety disorders the most common mental health problem in America. They are also among the most treatable. Yet te