Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fa

For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage going from foundational principles for beginners

In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from cu

The authors point out the entire business orientated automotive value chain. With regard to the finance perspective the elements of the value chain are scrutini

Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your