Assessment is essential to describe a library’s value and to inform decision-making. Using the four key assessment components of design, data collection, data

Written specifically to address the library's role in education, this book provides guidance on performing assessment at academic institutions that will serve t

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and informa