This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a par

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c

This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that success

Conflict is a part of life. It occurs in many forms, in many different locations and situations, and involves a broad range of people of all ages. The ability t